FAQS
WHERE ARE YOU LOCATED
SBS is an online only company, we don't have a physical storefront or the option for in person try ons.
How can I check if an item is available for my date?
When booking an item, you'll be asked to choose a Delivery Date. If the date range is available on the calendar, the item is ready for hire during that period.
How long can I hire an item for?
We offer 4-day or 8-day hire periods, including delivery and return. For longer hires, contact us to discuss options.
Can I cancel my hire after I have paid for it?
Unfortunately, once payment is made, cancellations are not allowed. The item is reserved specifically for you and preparations begin immediately.
How do I determine if an item will fit me?
Check the designer’s size guide on the product page. If unsure, feel free to contact us.
If my item doesn't fit, can I return it for a refund?
Refunds are not provided for sizing issues, as each item is reserved per customer and may not be rehired in time.
Where do the items ship from?
All items are shipped from our Sydney warehouse via Australia Post Express.
When can I expect my hire item to be delivered?
When selecting a Delivery Date, please choose a dispatch date 1-2 days prior to your event. This will be the date we send out your item. The customer is responsible for estimating the delivery time. All hire items are shipped via Australia Post Express.
How will I know when my item has been shipped?
When your item is shipped, you'll receive an email with the tracking number, which will also be available in the "My Account" section on our website. If you haven't received a dispatch notification with a tracking number at least 24 hours before your expected delivery date, please contact us.
When do I send the item back?
You must post the item back on or before the last day of your hire period.
How do I return my hire item?
Place the item in the return satchel provided, lodge it at a post office, and upload the tracking to the return portal.
Do I need to clean the items before returning it?
No, we take care of all professional cleaning. Please do not attempt to wash or spot-clean the garment yourself, as this could cause damage or set stains, which may result in additional charges.
I didn't receive a return postage satchel. What do I do?
If you didn't receive a return postage satchel, please contact us right away, and we'll give you instructions and make sure you're not charged.
What should I do if I damage the dress I hired?
Minor damages, such as loose stitches or missing buttons, can usually be repaired at no extra cost. However, if the damage requires more extensive repairs, a fee may apply. If the item cannot be repaired, you may be charged a repair or replacement fee, as outlined in our Rental Agreement. Please do not attempt to fix the damage yourself, as this could lead to further issues and additional charges.
What happens if I lose the dress I hired?
If you lose the dress, please notify us immediately. It's important for us to manage future bookings and inform any customers who may have reserved the item after you. As outlined in our Rental Agreement, a fee of up to 200% of the original retail price may be charged to cover the cost of replacement.
Can I repair a dress myself if it gets damaged?
No. All repairs must be done by our team. Unauthorized repairs may cause further damage and result in extra charges.
Would you consider buying my dress for your hire business?
SBS does not buy second-hand garments from the public, even if they've only been worn once. We wish you the best of luck finding a buyer through other channels.